1. Introduction
usurv.ai (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).
2. Data Controller
The Data Controller for your personal information is:
usurv.ai
Ramity Ltd
124 City Road, London, England, EC1V 2NX
Email: contact@usurv.ai
3. Information We Collect
We collect and process the following personal information when you download our app:
- Account Information: Your email address (used for authentication and account management).
- Property Information: Property addresses provided for Survey and Quick Scans. These addresses may not necessarily be your own.
- User-generated Content: Photographs and any notes or comments you choose to provide when using our services.
4. How We Use Your Information
We use your personal data exclusively to:
- Provide and manage our AI-powered visual analysis services (Survey and Quick Scan).
- Enable secure account login and data management within the app.
- Conduct aggregated and anonymised analysis in the future to improve our AI models and service quality. Any data used for this purpose will not identify you personally.
5. Data Storage and Security
When you use our app your data is securely stored within servers located in the United Kingdom. While data storage occurs within the UK, image analysis via third-party AI providers takes place outside of the UK. Images sent to these providers are accessed securely via URL links and are not stored or retained by these third parties after analysis.
6. Third-party AI Services
We utilise third-party AI services to analyse images. Photographs are securely transmitted for processing, and results are returned to us without storing or using your images beyond this immediate processing. Your images are never permanently stored or used by these third-party providers for training or other purposes.
7. Analytics
We use Google Analytics on this site and our downloaded app to understand how our app is used and improve its functionality. The data collected via Google Analytics is anonymised and does not personally identify you.
8. Cookies and Local Storage
The app may utilise local storage technologies to enhance your experience and maintain user preferences. We do not use cookies or local storage to track you outside of our app.
9. App Permissions
The usurv.ai app requests permissions solely to access your camera and photo library to upload property images. We do not request or access GPS location data, contacts, or other sensitive information from your device.
10. Data Retention
Your personal data, including uploaded images and notes, will be stored indefinitely unless:
- You manually delete individual Surveys or Quick Scans.
- You delete your account entirely, at which point all associated personal data is promptly and permanently removed from our systems.
11. Data Sharing
We do not share your personal information with third parties without your explicit consent. In the future, we may offer the option to connect you with third-party services (such as solicitors or tradespeople) with your explicit consent only.
12. Your Rights under GDPR
You have the following rights regarding your personal data:
- Right to access your data.
- Right to rectify incorrect or incomplete data.
- Right to delete your data.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
To exercise these rights, please contact us at contact@usurv.ai
13. Children’s Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from individuals under 16.
14. Changes to This Policy
We may update our Privacy Policy occasionally. You will be notified clearly of any changes via email or prominent in-app notifications. Your continued use of the service after notification constitutes acceptance of these changes.
15. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us:
Email: contact@usurv.ai
Postal Address: 124 City Road, London, England, EC1V 2NX
This Privacy Policy was last updated on 28th June 2025.